Sthefanee Galvez | Executive Operations Partner & OBM
Now Booking Retainers for Q3 2026

Executive Operations Partner &
Online Business Manager

Bilingual (English/Spanish) Systems, Automation & Revenue Support. Building the modern backend operational infrastructure that hands scale back to digital growth founders.

10+ Hrs

Recovered Weekly / Client

$500K+

Sales Pipeline Supported

98%

Inbox Organization Rate

4.8 / 5

E-Comm Store Rating

The Operations Philosophy

"I partner directly with founders, executives, and scaling digital brands to construct the repeatable structural frameworks that unlock consistent revenue expansion. Chaos inside execution breaks sales velocity. Order drives scaling capacity."

Native Spanish / C2 Fluent English
6+ Years Cross-Vertical Results
Advanced Automation Architect
Executive Synopsis

Strategic Execution Meets Technical Automation Architecture

Operational overhead scales faster than products if left unchecked. With deep domain insights across high-stakes industries including Real Estate, Healthcare, E-Commerce, and B2B SaaS Pipelines, I take chaotic backend structures off the plate of scaling leadership.

My skill set moves fluidly between complex global multi-calendar executive management and technical systems architecture setups. By integrating platform tools such as GoHighLevel, Zapier, n8n, and Make, I construct custom automated ecosystems that systematically eliminate baseline human data friction.

GoHighLevel Zapier n8n Make.com QuickBooks Gusto Payroll Shopify
Capabilities Matrix

Core Services & Proven Results

Systematized operations built entirely to eliminate friction points, preserve your focus, and accelerate pipeline velocity metrics.

01

Executive Operations & Calendar Triage

High-level executive roadmap protection via time-zone management, advanced calendar defense, and complex email processing loops.

What I Deliver:
  • Multi-executive global calendar coordination
  • 200+ daily email triage cycles (98% organization)
  • Travel strategy & end-to-end brief prep
  • SOP creation for executive repeatable loops
  • Real estate closing data & document tracking
Key Validated Result:

Managed calendars for 5+ executives simultaneously; cut structural scheduling conflicts by 30% while processing 15+ complex real estate closings monthly.

02

Financial Systems & Payroll Coordination

Compliant backend financial pipelines tracking, client onboarding verification parameters, invoicing loops, and structured ledger reporting fields.

What I Deliver:
  • Full global payroll processing structures via Gusto
  • QuickBooks dashboard setup, billing, and statements
  • A/R tracking, aging statements, & payment follow-ups
  • Insurance verification & healthcare authorization paths
  • Claims reconciliation tracking configurations
Key Validated Result:

Processed weekly payroll runs seamlessly for a distributed team of 30+ employees with zero processing misses across 3 distinct enterprise categories.

03

CRM Architecture & Web Automation

Auditing archaic manual tracking sequences and engineering zero-friction API web automation paths to secure structural tracking scaling.

What I Deliver:
  • CRM customization architecture (GHL, Salesforce)
  • Cross-stack workflow automations (Zapier, n8n, Make)
  • Lead tag tracking, logic loops, & auto-nurture setups
  • Slack, Trello, and asymmetric workspace connections
  • Real-time KPI management dashboard integrations
Key Validated Result:

Designed customized tech-stack automation flows that instantly recovered roughly 10 production hours per single business week in manual data entry overhead.

04

Sales Pipeline & Appointment Support

Optimizing your dynamic top-of-funnel acquisition metrics through deliberate tracking metrics, keeping closers focused entirely on active revenue generation links.

What I Deliver:
  • High-volume B2B outbound prospect processing
  • Multi-channel cold pipeline outreach (Email & LinkedIn)
  • Live sales calendar coordination & routing optimization
  • Market parsing, database enrichment, & list building
  • Enterprise commercial proposals asset optimization
Key Validated Result:

Maintained a strict 80% attendance rate across conversion funnels; directly supported pipeline generation architecture tracking in excess of $500K+.

05

Bilingual Operations Support (EN-ES)

Serving as a high-fidelity operational and cultural linkage mechanism for distributed global workforces, shielding international client communication parameters.

What I Deliver:
  • Bilingual HR operations & department alignment loops
  • Legal, corporate, & tech translation assets (DocuSign)
  • Cross-border international candidate screening programs
  • Bilingual executive client-facing escalation loops
  • Foundational proficiency profiles in French & Italian
Why It Matters:

Eliminated localized multi-language execution friction and compliance drop-offs for distributed global entities spanning high-security legal and healthcare structures.

06

E-Commerce Backend Optimization

Asymmetric technical administration of daily store infrastructure logistics, directly lifting baseline customer lifetime loyalty values.

What I Deliver:
  • Shopify & Amazon Seller Central daily dashboard metrics
  • Customer operations workflow strategy & SLA configurations
  • Fulfillment path optimization & vendor compliance tracking
  • Product listings management, SEO indexing, & chargebacks
Key Validated Result:

Drove baseline e-comm service satisfaction markers up to a stable 4.8/5.0 tier while squeezing customer response latencies from 12 hrs to under 2 hrs flat.

Investment Matrix

Flexible Retainer Frameworks

Predictable month-to-month strategic integrations built entirely around your active tier of scaling velocity. Custom project pricing available upon consultation.

Executive Essential

Best for solo founders, startup teams, and lean operators looking for regular, foundational leverage.

$1,400 - $1,500 / mo

Up to 20–30 hours / month

  • Comprehensive Calendar & Inbox Triage
  • QuickBooks Client Invoicing & Receivables
  • Gusto End-to-End Payroll Processing Support
  • DocuSign Specialized Document Onboarding
  • Email & Slack Dedicated Core Desk Access
Secure Essential Retainer
Most Popular Framework

The Operations Partner

Best for scaling organizations demanding active infrastructure iteration, continuous pipeline oversight, and tactical execution management.

$2,800 / mo

Up to 40 hours / Fractional OBM Support

  • Everything in Executive Essential Included
  • Advanced Web Workflow Automations (Zapier/Make/n8n)
  • Full CRM Pipeline Lifecycle System Customization
  • Bilingual Global Team Management & Onboarding
  • Integrated Operational Performance KPI Dashboards
Onboard as Operations Partner

Elite Executive Partner

Best for rapid-growth organizations requiring high-availability system integrations and true dedicated OBM leadership.

$4,450 - $4,500 / mo

Up to 80 hours / Full OBM Leadership

  • Dedicated Strategic Online Business Manager Presence
  • Deep Infrastructure Buildouts from Architecture Phase
  • End-to-End Tracking of High-Volume Sales Funnels
  • Dynamic SOP Manual Engineering for Departments
  • Immediate SLA Priority Channels Feedback & Support
Request Elite Consultation
Specialized Operational Track

The E-Commerce Sync Retainer

Standalone or modular add-on designed explicitly to hand over full daily merchant metrics, listing curation, stock tracking, and customer service ticket architecture lines entirely to me. $1,200/mo Fixed Scope Tracker.

Secure E-Comm Sync

Consulting Hourly Benchmark: $65/hr flat rate structure. All retainers carry standard onboarding SLAs.

Client Evidence

Real Partnerships. Documented Value.

"Sthefanee came into our business and completely transformed how we operate. She audited our chaotic manual processes and set up Zapier automations that literally handed us back 10 hours a week. She manages our executive calendars with flawless precision, and her bilingual capability has been an asset for onboarding global members."

Marcus V.

Founder & CEO, ScaleUp Media / Elevate Capital Group

"We brought Sthefanee on to handle our background operations, and she exceeded every expectation. She managed our weekly payroll for a team of over 30 people perfectly through Gusto and kept our QuickBooks invoices entirely dispute-free. Her management of our GoHighLevel pipeline kept our sales team completely optimized."

Elena R.

Operations Director, CareTouch Health

"We brought Sthefanee in to manage our GoHighLevel CRM and automate our lead follow-up sequences. Within six weeks she had rebuilt our entire pipeline workflow and we were recovering hours every week that used to disappear into manual tasks. Her bilingual capability was also a game-changer."

Daniela R.

Founder, Prestige Digital Agency

"Payroll and billing used to be our biggest operational headache every month. Since working with Sthefanee, we've had zero missed payroll runs and our accounts receivable is finally organized. She communicates clearly, meets every deadline, and handles sensitive financial info with complete professionalism."

Kevin A.

Operations Director, Quality Touch Community Care

"Our appointment setting results improved significantly after Sthefanee joined the team. She got to an 80% attendance rate within her first month and kept our CRM data cleaner than it had ever been. She's exactly the kind of detail-oriented, self-directed professional you want."

Sofia M.

VP of Sales, Teaming Pro

Initiate Integration

Ready to Build Operational Infrastructure That Scales?

Let's map out your current manual business operations blockages and configure an infrastructure that gives hours back to strategic focus.

Schedule a Structural Audit Call

Upon reaching out via email or LinkedIn, we will coordinate a brief 25-minute operations call to break down your software stack and isolate structural redundancies.

Initial Response SLA: < 4 Hours
Availability Scope: Fractional & Full Engagement Tracks
Launch Communication Loop

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Executive Operations Partner & Online Business Manager Portfolio